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Lockdown - Further Changes to Lockdown - 11th January

Customer Communications – Service Delivery During Lockdown – Updated 11/01/2021

Kendoon will continue to provide services remotely throughout this second period of lockdown. Our office hours remain the same – Monday to Thursday -9.00am 5.00pm, closed 12 - 1pm for lunch. Friday 9am – 4pm, closed 12 – 1pm, for lunch. Please do not hesitate to contact us with any queries on 0141 944 8282 or by emailing admin@kendoon.org.uk.

If you have a contractor visiting your home for a life or limb repair or for gas servicing, please advise us if you are self-isolating, have COVID-19 symptoms, or have a diagnosis of COVID-19 in advance. Please remember to maintain a 2m distance at all times from any contractor in your home, and follow the FACTS guidance.

Area

Revised Service Delivery

Comments

Repairs

Life and limb emergency repairs only

Until further notice

Gas Servicing

Can continue

There is a legal requirement to carry this out

Home Visits

Paused from 06/01/2021

 

Planned Maintenance – Kitchen, Bathroom and Heating Programme

Paused from 05/01/2021

 

Planned Works – Smoke and Heat Detectors

Paused from 06/01/2021

 

Planned Works – External Painterwork

Can continue

As these works are outside, the risk of transmission is lowered

Planned Works – Electrical Safety

Paused from 06/01/2021

 

Letting Homes

Can continue

Timescales may be longer due to lockdown

Waiting List Applications and Enquiries

Paused from 08/01/2021

Contact the office and your enquiry will be logged until we can respond.

Income Maximisation

Will continue remotely

If customers are having issues paying rent, please do not hesitate to contact us as soon as possible. We can help.

Welfare Rights Officer Appointments

Will continue by phone

 

ASB

Will continue remotely

 

Estate Management

Paused from 06.01.2021

Please remember if you have bulk waste to be collected, to contact GCC to arrange a collection from your property.