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Customer Communications – Service Delivery During Lockdown – Updated 11/01/2021
Kendoon will continue to provide services remotely throughout this second period of lockdown. Our office hours remain the same – Monday to Thursday -9.00am 5.00pm, closed 12 - 1pm for lunch. Friday 9am – 4pm, closed 12 – 1pm, for lunch. Please do not hesitate to contact us with any queries on 0141 944 8282 or by emailing admin@kendoon.org.uk.
If you have a contractor visiting your home for a life or limb repair or for gas servicing, please advise us if you are self-isolating, have COVID-19 symptoms, or have a diagnosis of COVID-19 in advance. Please remember to maintain a 2m distance at all times from any contractor in your home, and follow the FACTS guidance.
|
Area |
Revised Service Delivery |
Comments |
|
Repairs |
Life and limb emergency repairs only |
Until further notice |
|
Gas Servicing |
Can continue |
There is a legal requirement to carry this out |
|
Home Visits |
Paused from 06/01/2021 |
|
|
Planned Maintenance – Kitchen, Bathroom and Heating Programme |
Paused from 05/01/2021 |
|
|
Planned Works – Smoke and Heat Detectors |
Paused from 06/01/2021 |
|
|
Planned Works – External Painterwork |
Can continue |
As these works are outside, the risk of transmission is lowered |
|
Planned Works – Electrical Safety |
Paused from 06/01/2021 |
|
|
Letting Homes |
Can continue |
Timescales may be longer due to lockdown |
|
Waiting List Applications and Enquiries |
Paused from 08/01/2021 |
Contact the office and your enquiry will be logged until we can respond. |
|
Income Maximisation |
Will continue remotely |
If customers are having issues paying rent, please do not hesitate to contact us as soon as possible. We can help. |
|
Welfare Rights Officer Appointments |
Will continue by phone |
|
|
ASB |
Will continue remotely |
|
|
Estate Management |
Paused from 06.01.2021 |
Please remember if you have bulk waste to be collected, to contact GCC to arrange a collection from your property. |