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Lockdown – Changes in Service Delivery – January 2021

Kendoon will continue to provide services remotely throughout this second period of lockdown. Our office hours remain the same – Monday to Thursday -9.00am 5.00pm, closed 12 - 1pm for lunch. Friday 9am – 4pm, closed 12 – 1pm, for lunch.  

Please do not hesitate to contact us with any queries on 0141 944 8282 or by emailing admin@kendoon.org.uk.

If you have a contractor visiting your home for a life or limb repair or for gas servicing, please advise us if you are self-isolating, have COVID-19  symptoms,  or have a diagnosis of COVID-19 in advance. Please remember to maintain a 2m distance at all times from any contractor in your home, and follow the FACTS guidance.

Area Revised Service Delivery Comments
Repairs Life and limb emergency repairs only Until further notice
Gas Servicing Can continue There is a legal requirement to carry this out
Home Visits Paused from 06/01/2021
Planned Maintenance – Kitchen, Bathroom and Heating Programme Paused from 05/01/2021
Planned Works – Smoke and Heat Detectors Paused from 06/01/2021
Planned Works – Internal Painterwork Paused from 06/01/2021
Planned Works – Electrical Safety Paused from 06/01/2021
Letting Homes Can continue Timescales may be longer due to the lockdown
Rent Will continue remotely If customers are having issues paying rent, please do not hesitate to contact us as soon as possible. We can help.
Welfare Rights Officer Appointments Will continue by phone
ASB Will continue remotely
Estate Management Paused from 06/01/2021